Pretty Tidy sells digital products — planners, checklists and guides delivered instantly by download. Nothing is shipped. These five policies apply to everything sold at prettytidy.me.
Last updated 26 July 2026
the 30-day goodwill policy
Also known as our 30-Day Goodwill Policy. It covers every purchase of a Pretty Tidy product made through prettytidy.me, and any refund connected to it. Words defined in our Terms of Use carry the same meaning here.
Please read this before you buy. Pretty Tidy products are digital and delivered in full the moment you pay, so there is no such thing as returning one unused — and this page explains what we do instead.
Your product ships the instant your payment clears. There is nothing to post back to us and nothing for us to put back on a shelf — the moment the file is opened, downloaded or viewed, it has been used.
What you buy is not an object. It is a licence to use our work: the routines, the wording, the layouts, the files. Once that work has been opened it has been read, and a copy of it now sits on your device. Neither of those can be handed back or taken away. In other words, the intellectual property we granted you access to cannot be un-granted, and its value to you was delivered in full the first minute you opened it.
For that reason, and consistent with the intellectual property rights attaching to digital content, delivery of a Pretty Tidy product is complete and irreversible at the moment of access, and no Pretty Tidy product can be returned in an unused state. By completing checkout you ask us for immediate access and confirm that you understand this.
So fees paid for Pretty Tidy products are, strictly speaking, non-refundable and non-exchangeable. We would rather be kind than technical about it, so we offer a goodwill window anyway.
You have thirty (30) days from the date of purchase to write to us and ask. Nothing in this window is an entitlement — it is goodwill, offered because we would rather you felt looked after than trapped — and it does not replace any right the law where you live gives you.
We will review a refund request in these situations:
If something looks wrong with your order, please email us before opening a dispute with your bank — nearly everything is faster to fix directly, and a chargeback opened without contacting us first will be treated as abuse of this policy.
We reserve the right to decline a refund where:
None of this limits rights you have under consumer law that cannot be limited by contract.
We will email you the outcome either way. Approved refunds go back to your original payment method and usually appear within five to ten (5–10) business days, though your bank or card issuer sets the pace. If more than fifteen (15) business days have passed since we told you a refund was approved, write to support@prettytidy.me and we will chase it. Once refunded, your licence to use the product ends and you agree to delete the files.
You may cancel your purchase at any time before midnight of the third (3rd) business day after the day you bought it. Cancel in time and we will refund everything you paid for that order.
We know where you are only from the billing details you give at checkout, so if a state right applies to you, please say so in your email and we will apply it.
Consumers normally have a 14-day cooling-off period in which they can cancel a purchase without giving a reason.
By placing your order you ask for the product to be made available to you immediately, and you accept that once we have delivered it you lose that 14-day right of withdrawal.
If your access has genuinely not been used, downloaded, opened or duplicated, write to us within 14 days of purchase and we will cancel the order and refund you in full.
Your statutory guarantee still stands. If the product is faulty, not as described, or does not do what you could reasonably expect, you can ask us to put it right. If we cannot do that within a reasonable time, free of charge and without significant inconvenience to you, you may be entitled to a partial or full refund. None of this affects the 30-day goodwill window above, which is more generous.
Effective 26 July 2026
These Terms of Use (the “Terms”) are a binding agreement between you and Pretty Tidy (“Pretty Tidy”, “we”, “us”, “our”). They govern your use of prettytidy.me (the “Site”) and everything we sell or provide through it (the “Products”).
By browsing the Site or buying a Product you confirm that you accept these Terms. If you do not accept them, please do not use the Site or buy from us. Our Privacy Policy, Refund Policy and Disclaimer form part of this agreement.
We may update these Terms from time to time. If a change materially affects your rights we will say so on this page and, where we hold your email address, tell you by email. Continuing to use the Site after a change takes effect means you accept the updated Terms.
Pretty Tidy is a set of cleaning routines, planners and organising tools. It is designed to help you structure your day and your home. It is not healthcare, therapy, coaching or medical advice, and using it does not create any professional or clinical relationship between us. Our Disclaimer sets this out in full and applies to everything in these Terms.
By using the Site you confirm that:
When you buy a Product we grant you a personal, worldwide, revocable, non-transferable, non-exclusive licence, with no right to sub-licence, to use it for your own private, non-commercial purposes in one household. You may print copies for yourself and your household as often as you like.
You may not:
Breaking these rules ends your licence immediately. All intellectual property in the Site and the Products stays with us or our licensors; nothing in these Terms transfers ownership to you.
We will email you about your order. If you have asked for our list, we will also send occasional emails about routines and new Products — you can unsubscribe from those at any time from the link in any email. Support is available at support@prettytidy.me; we try to answer everyone, and we ask you to be kind to the person reading. We may end support, or close your access, if we are treated abusively.
We work to keep the Site available and the Products accurate, but we provide both “as is” and “as available”, without warranties of any kind beyond those the law will not let us exclude. In particular we do not promise that the Site will always be available or free of errors, that defects will be corrected, that files will be free of harmful components, or that the Products will produce any particular result for you.
The Site may link to third-party sites, tools or products. We do not control them, do not endorse them by linking, and are not responsible for them. Your dealings with them are between you and them.
To the fullest extent the law allows, we are not liable for indirect, special, incidental, punitive or consequential loss, including lost profits, lost data, or damage to property or surfaces, arising out of your use of the Site or the Products.
Our total liability in connection with these Terms will not exceed the greater of the amount you paid us in the twelve months before the claim, or one hundred dollars ($100).
Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.
You agree to defend and hold harmless Pretty Tidy and the people who work with us against any claim, loss, liability or reasonable legal cost brought by a third party because of your use of the Products, your breach of these Terms, or your infringement of someone else’s rights.
Questions about these Terms are welcome at support@prettytidy.me.
Last updated 26 July 2026
This policy explains what we collect when you visit prettytidy.me or buy from us, why we collect it, and what you can ask us to do with it. The controller of your personal data is Pretty Tidy. For anything privacy-related, write to support@prettytidy.me.
We do not ask for and do not want health information. Nothing in our Products is a medical record, and you should not send us clinical details.
We do not sell your personal data. We share it only with the service providers we need to run the shop, each bound to use it only for the service they provide us:
Some of our providers are based outside your country, including in the United States. Where personal data leaves the UK or the EEA we rely on approved safeguards such as the European Commission’s standard contractual clauses. We keep order records for as long as tax and accounting law requires, support correspondence for up to three years, and marketing contact details until you unsubscribe or ask us to delete them.
Depending on where you live, you can ask us to give you a copy of the data we hold about you, correct it, delete it, restrict or object to how we use it, or send it to another provider. You can withdraw consent to marketing at any time, and unsubscribing from any email does it instantly. Email support@prettytidy.me and we will respond within one month.
If you are in the EEA or the UK you may also complain to your national data protection authority. If you are a California resident you have the right to know what we collect, to have it deleted, to correct it, and to opt out of the “sale” or “sharing” of personal information for cross-context advertising — we do not sell your data, and you can opt out of advertising cookies at any time. We will never treat you differently for exercising any of these rights.
We use cookies that are strictly necessary to run the checkout, plus analytics cookies that tell us which pages work, and advertising cookies that measure whether an ad led to a purchase. The non-essential ones are only set with your consent, which you can change at any time. Our Cookie Policy sets out the detail.
Pretty Tidy is sold to adults and is not directed at children. We do not knowingly collect data from anyone under 16. If you believe a child has given us their data, write to us and we will delete it.
If we change this policy we will update the date at the top of this page, and tell you by email when the change is significant.
Last updated 26 July 2026
Please read this carefully. It should be read together with our Terms of Use, which contain the same protections in a longer form.
Pretty Tidy is a cleaning, routine and planning tool. Pretty Tidy is not a licensed medical, psychological or healthcare provider, and does not offer medical or mental-health services of any kind — no assessment, diagnosis, counselling, therapy, prescription or treatment.
Our Products are designed for organisation, routines, planning and general wellbeing. They do not diagnose, treat, cure or prevent ADHD, depression, anxiety, burnout, or any other medical or mental-health condition. Language such as “for ADHD brains” describes who we made these routines for; it is not a clinical claim and it is not a substitute for an assessment or for care.
Using Pretty Tidy does not create a doctor–patient, therapist–client or other professional relationship between you and us. Please talk to a qualified professional before making decisions that could affect your health, and never delay or stop care you are receiving because of something you read in one of our Products.
Everything we publish is for general information. We are not responsible for the accuracy, completeness or effectiveness of any Product, or for how it is used. Reviews and testimonials on our Site describe individual experiences shared by real customers; they are not typical results, not verified outcomes, and not a promise of what will happen for you. Your home, your energy and your life are yours — what you get out of a routine depends on you.
Where a Product mentions a tool or brand, it is because we find it useful — not because we are paid to. Any affiliate or sponsored relationship will be disclosed where it applies. Third-party names and trademarks belong to their owners and are used descriptively only.
Pretty Tidy Products are digital. No physical item is shipped; access is delivered digitally after purchase. See our Refund Policy for what that means for refunds.